Eligible refunds
A full refund is issued automatically or on request in the following circumstances:
Report generation fails
If our pipeline is unable to generate your report after all retries and human review, we issue a full refund and notify you by email.
You cannot get to your report
If a technical issue on our side prevents you from reaching your report by any route — in your account or by email — you are entitled to a full refund.
Payment charged but order not confirmed
If your payment was processed but no order was created on our system, we will refund the charge in full.
Duplicate payment
If you were charged more than once for the same order, we will refund all duplicate charges immediately.
When refunds don't apply
Once your report has been generated and is available to you, refunds are not available. Your report is produced entirely for you: it is personalised to your exact birth data, has no resale value, and cannot be returned.
Report was generated and made available to read in your account
Dissatisfaction with astrological interpretation (content is classical and verified, not predictive)
Change of mind after delivery
Incorrect birth details provided (please double-check before ordering)
We strongly recommend reviewing your birth details carefully on the order summary screen before completing payment. This policy is disclosed at checkout.
How to request a refund
Eligible refunds are processed automatically where possible. For all other cases:
- 1
Email us
Send a message to refunds@karmainsight.com with your order details.
- 2
Include your order reference
This is included in your payment confirmation email. If you don't have it, your email address alone is sufficient.
- 3
Describe the issue
A brief description of what went wrong helps us resolve it quickly.
- 4
We confirm within 2 business days
Once confirmed eligible, the refund is initiated to your original payment method.